Meetings Delivery Payment Sales Tax Returns and Refunds Damaged or Incorrect Orders
Meetings Please review cancellation policies before registering for a meeting. Cancellation policies vary per meeting and are posted on each meeting page.
STORE POLICIES - Delivery, Payment and Returns. All store prices are subject to change.
Delivery NASS does not deliver to post office boxes; please include a street address to ensure proper delivery. Allow up to 2-3 weeks for standard delivery (more for international orders). Next-day service is available for an additional fee; contact the NASS headquarters at (630) 230-3600 to inquire about next-day delivery.
Payment Prepayment is required for all orders. Payment must be provided in U.S. dollars.All checks and money orders must be drawn on a U.S. bank.
Sales Tax Illinois Residents: If you are exempt from sales tax in the state of Illinois, your order must be accompanied by a copy of your tax exempt certificate.
Returns and Refunds NASS membership is generally non-refundable. Exceptions include membership applications left incomplete at the end of the membership-year or special circumstances at the discretion of NASS. Electronic-format and online products (on-demand presentations, downloadable products) are non-refundable. Minimum return order is $50.00. A 10% restocking fee will be charged on all returns. A copy of the original packing slip must be included with the return indicating the reason for the return. Returns must be shipped to NASS in original, resaleable condition at the customer's expense. Returns made in less than new condition are non-refundable. Original shipping and handling charges are non-refundable. All product returns must be made within 45 days of purchase.
Damaged or Incorrect Orders Damaged or incorrect orders will be replaced at no charge to the customer. Claims for damaged or incorrect orders must be made within 45 days of receipt of your order.